Receive customer enquiry and initial communication
Customer service team response: Our professional customer service team will receive and respond to customer enquiries as soon as possible to ensure that we do not miss any potential cooperation opportunities.
Preliminary demand analysis: Through preliminary communication with customers, understand the basic needs and intentions of customers, including product use, expected effect, approximate size, etc.
In-depth understanding of customer needs
Detailed communication: In the in-depth understanding of customer needs, we will have a detailed discussion with customers on the material requirements of the product, including the requirements of environmental protection, transparency, toughness, wear resistance and other aspects of the material. At the same time, we ask customers about their color preferences and whether they have specific color matching needs. For the thickness of the product, we will make professional advice according to the customer's use and use environment, to ensure that the product meets the use needs and has reasonable cost effectiveness.
Application scenario discussion: Inquire about the application scenario of customers' products, in order to provide customers with more customized solutions that meet their needs.
Special requirements record: Record any special requirements or customized needs of customers to ensure that they are met in the subsequent design and production process.
Work out the customized scheme and quotation
Design team intervenes: According to the customer's needs, our design team will begin to work out a detailed customized plan.
Program content: The customized program includes product design drawing, mold cost, product price, expected delivery time, shipping cost and other key information.
Material selection suggestion: Provide customers with a variety of material choices, and explain in detail the properties and advantages and disadvantages of each material, so that customers can make the most suitable choice for themselves.
Quotation: In the development of customized solutions, we will provide a variety of design solutions for customers to choose according to customer needs and choices. For mold costs, we will be based on the complexity of the product and the difficulty of the mold to make an accurate quotation. In terms of product prices, we will make comprehensive calculations based on material costs, production costs, transportation costs and other factors to ensure that the price is reasonable and transparent. At the same time, we will provide customers with accurate delivery forecasts based on production capacity and order volume.
Draw product drawings and confirm
Drawing : The use of professional design software, according to customer needs and customized solutions, to draw detailed product drawings.
Drawing audit : Carefully audit the drawings to ensure that the size, structure, material and other information in the drawings are accurate.
Customer confirmation : Send drawings to customer and wait for customer confirmation. If there are any modification suggestions, we will make timely adjustments according to customer feedback.
Mold preparation: Prepare the materials and equipment required for mold making according to the confirmed drawing.
Mold design and production: The use of advanced mold design technology and production equipment, began to make product mold.
Mold inspection and testing: The completed mold is strictly inspected and tested to ensure its accuracy, surface finish and wear resistance and other aspects of the test to ensure that the mold meets the production requirements.
Sample making and delivery
Sample making: Use the mold to make the sample, ensure that the sample is consistent with the drawing requirements.
Sample inspection: After the sample is made, we will carefully check and test to ensure that the quality of the sample meets customer requirements.
Sample packaging and shipping: When sending samples, we will choose a reliable logistics company to ensure that the samples can be safely and quickly to the customer's hands. At the same time, we will provide detailed sample instructions and test methods to help customers better understand the characteristics and performance of the product.
Customer confirms sample and orders production
Customer feedback: After receiving the sample, the customer will conduct detailed inspection and test, and provide feedback to us.
Sample confirmation: If the customer is satisfied with the sample and confirmed that it is qualified, we will start the production of the finished product immediately.
Production preparation: According to customer's order quantity and delivery requirements, make production preparation, including material purchase, production plan, etc.
Finished product production and quality control
Production process management: In the production process, we will strictly control product quality and progress to ensure that qualified finished products are delivered on time.
Quality inspection: Quality inspection of every link in the production process to ensure that product quality meets customer requirements.
Handling of nonconforming products: If there are nonconforming products, we will immediately rework or scrap them to ensure that the overall product quality will not be affected.
Finished product packaging and transportation
Finished product packaging: The finished product is carefully packed to ensure the safety in the transportation process.
Transportation arrangement: Select the right mode of transportation and logistics company to transport the finished product quickly and safely to the address specified by the customer.
Transportation tracking: Provide detailed transportation information and tracking services, so that customers can know the transportation status of products at any time.
After-sales service and feedback collection
Customer return visit: After the delivery of the products, we will regularly pay customer return visit to understand the use of the products and customer satisfaction.
After-sales service: if customers encounter any problems or need technical support during use, we will immediately provide after-sales service and technical support.
Feedback collection: Collect customer feedback and suggestions, so that we can continuously improve and enhance the quality of service.
